Please check the FAQs on the right of this page to see if there is an answer to your question. We are unable to answer questions about your account, such as questions about fines, holds, and overdues. Your local WCCLS member library can assist you with those.
If you don't see your question answered here, please fill in as much information as you can in the form below.
We will respond to your email within two business days. If you have a time-sensitive question, please call your local library during open hours.
Answers to FAQs
Updating account information
- Email address or phone number - you can update this yourself using the online account. Alternatively, contact your local library for assistance
- Mailing address - contact your local library for assistance
Forgot your password?
Questions about your library account - fines, holds, etc.
Do you have questions about the following?
- Charges on your account, or items still showing as checked out
- Holds you can't pick up in time
- Questions about renewals
- Other questions about your library account
Please contact your local library via phone or email, as they are able to handle these questions for you.
If you want to get a library card, see the information here.
Information about renewing your library card can be found here.
Suggesting items for purchase
Click here to suggest a library purchase a particular title.
Requesting interlibrary loans
To request materials from another library outside of Washington County, visit this page.
Research questions, including genealogy
If you have a research question, visit this page to find out the many ways you can ask a reference librarian.
If you have a question about using Library2Go, visit our help page to find troubleshooting information and guides to getting started. If you don't find the answer to your question, there's a place on the page to get more help.