Ask a Question about Downloading

To help us serve you better, please fill in as much information as you can in the form below.

We will respond to your email within two business days. For faster assistance, contact your local library.

Enter your library card number, starting with 23614.

Choose the WCCLS member library you most often use

Tell us the title(s) of the book(s) you are having trouble with.

Choose EPUB for 3M Cloud Library help. If you are unsure, leave blank.

Tell us the device and the operating system you are using. For example, a Kindle Fire HD, an iPad running iOS 8, or a Windows 7 computer.

If you are downloading to a computer so you can transfer to a Nook or an iPod (for example), tell us which device (and version) you're transferring to.

Tell us the problem you are having, and at what stage in the process you are encountering problems. Please include any error codes you see.