When I log in to check out a hold, I don't see it in my account
Has this happened to you? You get an email that a hold is available for you, but when you log in to your Library2Go account and click on My Holds, you don't see the title listed there.
This usually happens for one of three reasons:
- You logged in to your account more than 72 hours after the hold notification email was sent. Holds only remain available for 72 hours.
- The hold was placed with a different card than you logged in with. Many people use multiple library cards (e.g. a family member's card) with Library2Go, and you need to log in with the same card that you placed the hold with in order to check it out.
- You got a new library card number since you placed your hold. If your hold was placed with an old library card number, you won't be able to retrieve it.
If your issue was because of #1: Place the title on hold again.
If your issue was because of #2: Log in with all the cards you use and see which card has the hold on it.
If your issue was because of #3: Let us know if you got a new library card number. We will ask OverDrive Support to move the holds/checkouts on your old card to your new card number. If you lose the hold in the meantime, don't worry, just place the title on hold again. If the hold queue for the title is quite long, let us know the situation - we can ask OverDrive Support to move you to the top of the queue.