Error code 80131500 or 80040812 - "Failed call to fulfill the title"

If you are trying to download a book and receive the error code 80131500 or 80040812 and the words "Failed call to fulfill the title," here's what to do.

Email us with the following information:

  • Your library card number
  • The title of the book you are trying to download
  • The format of the book you are trying to download

We will be able to reactivate the download for you. This error occurs when there are too many download attempts for the title, and the file becomes locked.

We will email you back to confirm once the download has been reactivated. Clear your browser's cache and download the title.