FAQ Topics:

Frequently Asked Questions

Login

What is my password?

Your password is your key to accessing your patron account online or through the telephone renewal line. You can change your password online once you have logged on to your patron account, or you can ask you local library staff to change your password in your record. If you would like help doing it online, local library staff can also walk you through making the change online.

What is my account ID?

This is the barcode number on your library card. You will need to enter all 14 digits of the number for your Account ID. Do not enter spaces between digits.

Why can't I log in?

...to my Patron Account?

Problems logging in are often caused by simple keying errors or by leaving the Caps Lock on, but the difficulty may have other sources.

If you have a library card and password, but you can't log in or stay logged in, the link you saved to the Patron Account page might be out of date. Try bookmarking or adding this link to your Internet Favorites.

If you know your password and your links are up to date and you are visiting the WCCLS catalog from home or work, your browser's cookie settings could be preventing you from logging in. Check the recommended cookie settings (see "What are the recommended cookie settings for my computer? " on the FAQ Technical page) to see if that might be the problem.

If you are in the library, ask a librarian to help check your password or to change it.

...to a database?

When you attempt to log in to a database, instant "session timed out" messages and blank screens could indicate that your browser's cookie settings may be preventing you from logging in. Check the recommended cookie settings (see "What are the recommended cookie settings for my computer? " on the FAQ Technical page) to make sure they are correct on your computer.

If you are in the library, inform a librarian so that staff can check cookie settings on the workstation you're using.