What can we help you with?
Forgot password (PIN)?
The default PIN is the last four numbers of the phone number you gave when you registered for your library card.
If the email address you have connected to your library card is correct, you can reset your PIN.
If that doesn't work, please contact your library.
Also, please be sure you're using the entire barcode number on your library card, starting with 23614.
Library cards generally expire every two years.
To renew your library card, call your local library.
They may be able to renew your registration over the phone, or they will let you know what you need to bring in to the library to renew.
No ticket image?
If you don't see a ticket image to reserve any destinations, it's because either:
- There's no date of birth associated with your library card. Please contact your library, and they will let you know how your date of birth can be added to your account.
- You logged in with a child's card. The program requires that reservations be made by persons age 18 or over. Visit a library to register for your own card!
Where are the Wings & Waves passes?
The June passes for Wings & Waves filled up the first day!
The passes are available in three "waves" this year, released again the morning of June 1 and July 3.
It's possible that someone will cancel a pass, so you can periodically check to see if one opens up. To see all available dates for a location, click on Destinations in the menu, scroll down to the destination you're interested in, click on the name, and click the button to view available dates.