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Cultural Pass: Frequently Asked Questions

What is my PIN?

Your PIN would have been set up when you applied for your library card. The default PIN is the last four digits of your phone number. If you have forgotten your PIN and it needs to be reset, you can do so by contacting your library.

What if my library card is expired?

Admission Passes will not work with an expired library card. Library cards generally expire every two years. To renew your library card, call your local library. They may be able to renew your registration over the phone, or they will let you know what you need to bring in to the library to renew.

How do I cancel my Admission Pass reservation?

If you have not printed the Admission Pass, you can cancel your reservation. Once you are logged in, click on "My Reservations" in the middle of the toolbar at the top of the page. Click "Cancel Pass" under the appropriate reservation. Once you have printed the Admission Pass, the reservation cannot be canceled.

Once I have logged out, how do I go back and print my Admission Pass?

You can print your Admission Pass by logging in. Once you are logged in, click on "My Reservations" in the middle of the toolbar at the top of the page. Click "View pass" under the appropriate reservation, and click "Print Pass."

I've lost my Admission Pass. Can I reprint it?

Yes. If you have lost your printed Admission Pass, you can go back and reprint it, following the instructions in the question above this one. (Note: Only one Admission Pass can be redeemed by the destination for your date and reservation.)

How long do I have to use my Admission Pass? Once I’ve printed it out, can I use it again later?

Admission Passes are valid only for a specific date, not before or after.

I printed out my Admission Pass. Can I change my reservation?

Sorry, once Admission Passes are printed, reservations cannot be canceled or changed. Please check that you have selected the correct date and destination before printing.

Is there a way to print from my iPhone?

Printing passes from iPhones depends on your device configuration and installed apps, and may not work easily. Your best bet is to print from another device that is connected to a printer.

Are you limited to a certain number of Admission Passes per year?

You may reserve one Admission Pass per destination each calendar year. You may have up to two active reservations at any given time, but they must be to different destinations.

What if I reserved an Admission Pass, but my spouse/nanny/partner would like to take the kids to the destination?

Valid ID that matches the name of the person on the reservation is required for redemption of the Admission Pass at the destination.

How can I learn more?

Click here to view a video.

Still need help?

Contact staff at any library or contact us for assistance.