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Contact Us - What can we help you with?

Account questions?

Forgot your password? The default password is the last four numbers of the phone number you gave when you registered for your library card. You may have changed it after registering. If the email address you have connected to your library card is correct, you can reset your password.

Reset your password by entering your barcode. You will receive an email with further instructions. If you have not created an account on our new catalog, you can reset your password using the Alternate Catalog.

Need to renew your library card?  You may be able to renew via email; you can also contact your library.

For all other library account questions, please contact your library.

Local library questions?

WCCLS is a cooperative of independently-operated member libraries. Please contact your library if you have questions specific to your local library.

E-book or Streaming Video questions?

Check out our FAQs or ask a question and a Digital Library troubleshooter will get back to you.


Adventure Pass questions?

Read through our FAQs