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FAQs about Accessing Online

About at WCCLS
Normally, using the great online training resources at requires a paid subscription, but as a WCCLS cardholder you can access for free!

How do I access through WCCLS’ subscription?
If you are outside the library, do not go directly to Instead, visit, where you will first log in with your WCCLS library card number and PIN. (Not sure what your PIN is?) Then, you will be prompted to create a account using your email address and a password you choose. Your account lets you manage your course history, playlists, bookmarks, and Certificates of Completion.

You should always access account via the WCCLS website. If you are outside the library and go directly to instead, you will not be authenticated as a WCCLS cardholder and will not be able to access for free. Bookmark and keep it handy.

If you are in the library, you will be prompted to create a account using your email address and a password you choose.

Can I change my account password?
According to, you cannot change your password on your own. You will need to contact Client Services at 1-888-335-9632, extension 623.

Can I use the mobile apps?
No, library patrons need to access via the WCCLS website using a browser. This will work on a computer or on mobile devices.

I got a message saying all licenses are in use – what should I do?
WCCLS is limited by to 100 of our cardholders using the resource at any one time. Please try using later. If a user is inactive on the site for 30 minutes or more, they are timed out to free up a space for another library patron.

I currently subscribe to as an individual paid user. How can I switch to using WCCLS’ free access instead? places some restrictions on people switching from individual paid accounts to free access through the library. If you have a paid individual account, your training history, certificates of completion, etc. on your paid account will not transfer to your free account through WCCLS. Starting a free account via WCCLS means you are starting with a blank slate.

I’m having technical trouble with Where can I get troubleshooting tips?
If you have issues with audio or video content playback on, check out these troubleshooting tips. For further troubleshooting tips, check out their support FAQs.

I have more questions. How do I get help?
Please contact your local library for assistance.