Get Library2Go Help

To help us serve you better, please fill in as much information as you can in the form below.

We will respond to your email within three business days. For faster assistance, contact your local library.

Ask a Library2Go Question

Enter your library card number, starting with 23614.

Choose the WCCLS member library you most often use

Tell us the title(s) of the book(s) you are having trouble with.

Tell us the format of the books you are having trouble with.

Tell us the computer and the operating system you are using. For example, an iPad running iOS 5 or a Windows Vista computer.

If you are downloading to a computer so you can transfer to a Nook or an iPod (for example), tell us which device (and version) you're transferring to.

Tell us the problem you are having, and at what stage in the process you are encountering problems. Please include any error codes you see.

Find an answer

Can't log in to Library2Go? Getting an error message about your library card? Click here for information.

Want to know how to get started with Library2Go? Visit our instructions page to get detailed, step-by-step illustrated instructions that will guide you through the process for the most popular devices.

Running into a problem or an error message? Browse the list below to see if your question has already been answered.

Prefer to get help in-person? Many WCCLS member libraries offer classes to help you use Library2Go. See a list of upcoming events.

Frequently asked questions