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E-books: Ask a Question

To help us serve you better, please fill in as much information as you can in the form below. Fields marked * are required.

We will respond to your email within two business days. You can also check out our FAQs.

Contact Information
Enter your library card number, starting with 23614.
Choose the WCCLS member library you most often use
E-book information
Tell us the title(s) of the book(s) you are having trouble with.
If you are unsure, leave blank.
Device Information
If you are downloading to a computer so you can transfer to a Nook or an iPod (for example), tell us which device (and version) you're transferring to.
Tell us the problem you are having, and at what stage in the process you are encountering problems. Please include any error codes you see.